0333 344 1542

IF YOU NEED TO MAKE A COMPLAINT

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.

Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative

Dispute Resolution.

You will need to contact Which? Trusted Traders on 02922 670 040 who can
explain if you are eligible to use their Alternative Dispute Resolution.

LOFT
INSULATION

FREE
BOILER

CAVITY WALL INSULATION

Get in touch now:

      

Telephone: 0333 344 1542

Email: info@ecohomeuk.co.uk

Head Office

ECO HOME UK Group Ltd
Trym Lodge
Bristol
BS9 3HQ

Accreditations: 

     

    

          

 

ECO HOME UK GROUP LTD
Trym Lodge Henbury Road,
Bristol, England, BS9 3HQ
Company number 13063074
VAT GB433 1155 34

Eco Home UK Group Ltd is an Introducer Appointed Representative (Financial Services Register No. 961089) of Phoenix Financial Consultants Limited ("Phoenix"). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.